Instructievideo's

Omdat dit een betaalde service is, is een geldig abonnement vereist om ervoor te zorgen dat de tracking niet wordt onderbroken.

Wanneer het abonnement afloopt of wordt opgezegd, stopt het volgen van het voertuig en wordt de zaak afgesloten. Je wordt tijdig geïnformeerd zodat je het abonnement kunt verlengen voordat dit gebeurt.

Wanneer de lokale autoriteiten je voertuig terugvinden, nemen zij contact met je op om je hierover te informeren. Het Secure Operating Centre (SOC) zorgt ervoor dat je volledig op de hoogte wordt gehouden van alle ontwikkelingen voordat de zaak wordt afgesloten.

Afhankelijk van de procedures van de lokale autoriteiten kan het zijn dat je wordt gevraagd je voertuig zelf op te halen bij de vindplaats of bij een aangewezen opslaglocatie of garage. Hieraan kunnen kosten verbonden zijn.

Heb je een diefstalverzekering, neem dan contact op met je verzekeraar om te controleren of aflevering van het voertuig naar jouw locatie mogelijk is.

In het ongelukkige geval dat je voertuig niet kan worden teruggevonden, omdat het niet kon worden getraceerd (bijvoorbeeld doordat er geen signaal is ontvangen of de trackingperiode is verlopen), wordt de zaak automatisch afgesloten.

Je wordt hierover geïnformeerd via meldingen en door het Secure Operating Centre (SOC), inclusief een toelichting op de reden van afsluiting.

Het Secure Operating Centre (SOC) communiceert in de taal van het land waarin je het abonnement op de service hebt afgesloten. Raadpleeg de lijst met landen waarin deze service beschikbaar is.

Je vindt deze landenlijst in de gebruiksvoorwaarden in je MyToyota-app.

In sommige landen moet je eerst aangifte doen bij de politie voordat je contact opneemt met het Secure Operating Centre (SOC). De politie moet een zaak openen om de communicatie met het SOC te kunnen starten.

Na het openen van de zaak ontvang je een Criminal Reference Number (CRN). Dit nummer geef je aan ons door om te bevestigen dat aan de lokale wet- en regelgeving is voldaan.

De wetgeving verschilt per land, waardoor het verkrijgen van een CRN soms verplicht en soms optioneel is.

In situaties waarin je voertuig niet is gestolen en weer in jouw bezit is, vragen wij je de zaak te annuleren via het Car Theft Assistant-menu.

Dit kan op twee manieren:

• door rechtstreeks contact op te nemen met het Secure Operating Centre (SOC), of

• door in de app te kiezen voor de optie waarbij het SOC contact met jou opneemt.

In beide gevallen vindt er communicatie met het SOC plaats, zodat kan worden bevestigd dat de annulering bewust en correct is uitgevoerd, en niet per vergissing.

Als je auto wordt gestolen in een ander land dan waar deze is geregistreerd, raadpleeg dan eerst de lijst met landen waarin deze service beschikbaar is. Deze lijst vind je in de gebruiksvoorwaarden in je MyToyota-app.

Staat het land waarin je voertuig is gestolen niet op deze lijst, dan kunnen wij helaas geen ondersteuning bieden bij het traceren van het gestolen voertuig.

Als je een diefstalverzekering hebt en hiervoor een vergoeding van de verzekeraar hebt ontvangen, verzoeken wij je de tracking te annuleren.

Dit kan door in de app via het Car Theft Assistant-menu te kiezen voor annuleren.
Je kunt ook rechtstreeks contact opnemen met het Secure Operating Centre (SOC) of aangeven dat het SOC contact met jou opneemt.

Nee, de Drive Recorder registreert alleen de omgeving van het voertuig wanneer de motor aan staat en je rijdt.
Wanneer je geparkeerd staat met de motor uit, worden er geen opnames gemaakt.

Sta je geparkeerd met de motor aan en is de Drive Recorder ingeschakeld, dan worden er wel opnames gemaakt.

Om een videofragment te downloaden, sluit je een USB-stick aan op de USB-poort van het voertuig en kies je één van de onderstaande opties:
 

Alles in één

• Selecteer het videofragment in je bibliotheek en kies Exporteren.

• De miniatuurafbeelding toont welk camerabeeld wordt geëxporteerd.

• Ga naar de bibliotheek voor continue opnames als je zowel de voor- als achtercamera van dezelfde opname wilt exporteren.
   

Eén voor één

• Exporteer het videofragment via de drie puntjes op het afspeelscherm.
   

Automatisch

• Laat een USB-stick permanent aangesloten.

• Ga naar Instellingen en schakel automatisch exporteren in, zodat opnames altijd automatisch naar je externe opslag worden gekopieerd.

Zodra de opname is geëxporteerd naar je USB-stick, wordt er een map aangemaakt met de naam “DRIVE_REC_MANUAL”. In deze map wordt elk videofragment als volgt benoemd:
 

Jaar + Maand + Dag + Uur + Minuten + Seconden _ OOO _ AantalBestanden

De eerste twee tekens van [OOO] geven het type opname aan:
DC staat voor een continue opname,
DU staat voor een door de gebruiker geactiveerde opname,
DG staat voor een incidentopname.
 

De laatste letter geeft het type camera aan:
F staat voor frontcamera,
B voor achtercamera,
S voor surround/perifere camerabeelden (Peripheral View Monitor).
 

Voorbeeld:
250822142226_DGF_1

Dit bestand is opgenomen op 22 augustus 2025 om 14:22:26. Het betreft een incidentopname gemaakt met de frontcamera van het voertuig en is het eerste geëxporteerde videobestand.

Nee, de Drive Recorder is alleen toegankelijk met een actief abonnement. Wanneer je abonnement afloopt, verlies je de toegang tot de opnames. De opnames worden echter niet automatisch verwijderd, omdat Toyota geen toegang heeft tot jouw videobestanden.

Ben je van plan je voertuig te verkopen, dan wordt aangeraden om je persoonlijke gegevens en opnames vooraf te verwijderen, omdat deze anders mogelijk door een volgende gebruiker kunnen worden ingezien.

Nee, de Drive Recorder is alleen toegankelijk met een actief abonnement. Wanneer je abonnement afloopt, verlies je de toegang tot de opnames. Deze worden echter niet automatisch verwijderd, omdat Toyota geen toegang heeft tot jouw opnames.

Als je van plan bent je voertuig te verkopen, is het aan te raden om je gegevens vooraf te verwijderen, omdat deze anders mogelijk door anderen kunnen worden ingezien of gedeeld.

Een rit kan om verschillende redenen ontbreken in Rijanalyses, Hybrid- of EV-coaching:

• Connected Services niet geactiveerd
  Controleer of de Standard Services zijn geactiveerd in het Connected Services Centre onder MyGarage in de app.

• Profiel niet gekoppeld
  Koppel je profiel aan het multimediasysteem (head unit) van je voertuig, zodat ritgegevens in de app kunnen worden opgeslagen.

• Privacymodus ingeschakeld
  Als aan het einde van de rit het delen van locatiegegevens is uitgeschakeld, worden ritgegevens niet opgeslagen. Zorg ervoor dat locatiedeling is ingeschakeld als je ritgegevens wilt zien. Je kunt de status controleren in het onderdeel Privacymodus onder MyGarage in de app. Raadpleeg voor meer informatie de vragen over Privacymodus in de categorie Account.

• Nog geen ritten
  Rijanalyses worden pas beschikbaar nadat je eerste rit is geregistreerd.

• Zeer korte ritten
  Zeer korte ritten (ongeveer minder dan 50 meter en 10 seconden) worden mogelijk niet opgeslagen om de app overzichtelijk te houden.

• Problemen met GPS-signaal
  Ritten worden mogelijk niet correct vastgelegd als je parkeert op locaties met beperkte of geen GPS-dekking (bijvoorbeeld in een parkeergarage). De rit kan later alsnog verschijnen zodra het signaal verbetert.

• Vertraging in gegevenssynchronisatie
  Het kan enkele uren duren voordat ritgegevens zichtbaar zijn in de app.

• Systeemonderhoud
  Tijdelijke storingen of updates kunnen invloed hebben op het registreren van ritten.

Ontbreken er nog steeds ritten? Ga dan naar Contact opnemen of App Support in de MyToyota-app.

Je prestatiescore laat zien hoe efficiënt en soepel je rijdt, op basis van gegevens die tijdens elke rit door je voertuig worden verzameld.

De score wordt berekend als een gewogen gemiddelde van je rit­scores, waarbij rekening wordt gehouden met de afstand per rit. De totaalscore richt zich op twee hoofdonderdelen: accelereren en remmen.

• Geleidelijk accelereren helpt het verbruik en de slijtage van het voertuig te verminderen.

• Geleidelijk remmen draagt bij aan veilig rijden door voldoende afstand te houden en situaties tijdig te anticiperen.

Daarnaast biedt de service een gedetailleerd overzicht van je rijgedrag per rit en per maand. Dit overzicht kan, indien beschikbaar, onderdelen bevatten zoals acceleratie, remgedrag en constante snelheid. Dit laatste laat zien hoe stabiel je je snelheid aanhoudt. Wanneer je voornamelijk in stedelijke omstandigheden rijdt, kan je gemiddelde snelheid te laag zijn om een score voor constante snelheid te tonen.

De prestatiescore en bijbehorende details helpen je inzicht te krijgen in je rijstijl en geven suggesties voor kleine aanpassingen die de efficiëntie kunnen verbeteren en de algehele prestaties van je voertuig op de lange termijn kunnen verhogen.

Ritgegevens kunnen om verschillende redenen onnauwkeurig worden weergegeven:

• Privacymodus gedeeltelijk ingeschakeld
  Als tijdens (delen van) een rit het delen van locatiegegevens is uitgeschakeld, kunnen rit- en routegegevens vertekend raken. Wanneer de voertuiglocatie tijdelijk niet beschikbaar is, genereert het systeem routegegevens op basis van beschikbare kaarten en geoptimaliseerde routes naar geselecteerde bestemmingen. Dit hoeft niet overeen te komen met de daadwerkelijk gereden route. Raadpleeg voor meer informatie de vragen over Privacymodus in de categorie Account.

• Slecht GPS-signaal
  Rijden door tunnels, ondergrondse parkeergarages of gebieden met beperkte GPS-dekking kan de registratie van ritten onderbreken.

• Ontbrekende constante-snelheidsgegevens
  Als je voornamelijk in de stad rijdt, kan je gemiddelde snelheid te laag zijn om een score voor constante snelheid weer te geven.

Blijft het probleem bestaan? Ga dan naar Contact opnemen of App Support in de MyToyota-app.

Rijanalyses, Hybrid- of EV-coaching is een service die is ontworpen om je te helpen je rijstijl beter te begrijpen en te verbeteren. Op basis van sensorgegevens van je connected voertuig – zoals accelereren, remmen en constante snelheid – wordt per rit een score van 0 tot 100 berekend. Deze score geeft aan hoe soepel en efficiënt je rijdt.

Let op: de nauwkeurigheid van de gegevens die in deze services worden gebruikt, moet worden gezien als indicatief en niet als exacte meetwaarden.

Naast het toekennen van een rit­s­core biedt de service ook samenvattende ritgegevens, zodat je een compleet beeld krijgt van je rijgedrag.

Rijanalyses, Hybrid- of EV-coaching is beschikbaar voor individuele ritten en in een maandelijks overzicht. In het maandelijkse overzicht kun je bovendien een grafiek bekijken met je dagelijkse rijanalyses gedurende de maand.

Nogmaals: de nauwkeurigheid van de gebruikte gegevens is indicatief en bedoeld om trends en verbeterpunten inzichtelijk te maken.

Wat is het verschil tussen de drie services?

Elke service biedt gepersonaliseerde inzichten om het maximale uit je voertuig en rijervaring te halen:

• Rijanalyses is beschikbaar voor alle connected voertuigen.

• Hybrid Coaching is speciaal ontwikkeld voor hybride voertuigen.

• EV Coaching is afgestemd op volledig elektrische voertuigen.

In persoonlijke voertuigen heeft het primaire profiel volledige controle, waaronder het uitvoeren van een fabrieksreset, het verwijderen van profielen en het beheren van Drive Recorder-instellingen (zie de FAQ over Drive Recorder als abonnementsfunctie).

Secundaire profielen hebben beperkte rechten en kunnen geen primaire profielen verwijderen of een fabrieksreset uitvoeren.

Gebruikers kunnen hun muziekaccounts, zoals Spotify, koppelen aan hun MyToyota-appaccount door binnen OneApp bij de betreffende contentprovider te kiezen voor ‘verbinden’ of ‘koppelen’.

Vervolgens worden zij doorgestuurd naar de inlogpagina van de contentprovider, waar zij hun inloggegevens invoeren. Na succesvol inloggen dient de gebruiker de Spotify-toestemming te accepteren, zodat de contentprovider beschikbaar wordt via het multimediasysteem in de auto (HU). Daarna zal Spotify functioneren in het multimediasysteem.

Het instellen bestaat uit het koppelen van muziekaccounts aan de MyToyota-app, het zorgen voor een actieve dataverbinding via de DCM (Data Communication Module) of een externe Wi-Fi-hotspot, en het autoriseren van de streamingdiensten door het accepteren van de toestemming.

Je dient het koppelproces in de MyToyota-app te voltooien. Zodra je account is gekoppeld, wordt je content gesynchroniseerd en weergegeven in het multimediasysteem (HU).

The Offers feature is available for Toyota vehicles with Toyota Smart Connect multimedia produced after 2021 with Cloud Navigation.

The Smart Stops feature is available for Aygo X, Yaris, Yaris Cross with a Toyota Smart Connect multimedia with 3 physical buttons on the side of the screen.

In the settings menu of the navigation system under ‘Services’, you will find an option to toggle Offers and Smart Stops On or Off. 

You can choose to turn off only Smart Stops, in which case they will no longer appear. Alternatively, toggling off Offers will hide Branded Pin, Search, and Recommendations entirely. This gives you control over the content you see, allowing you to customise your navigation experience based on your preferences. You can change the settings at any time.

Branded pins are brand logos* displayed directly on the map, indicating the locations of POIs, making it easier for you to find and navigate to your favourite locations. Once your vehicle is parked in a safe place, click on the logo on the screen and you'll go to the Details Screen - Here you can discover special offers available at the POI. In the Details  section you can learn how to benefit from the offer depending on the POI (a QR or discount code that can optionally appear on the image or in the text).

* in recent models, you can see a gift icon for POI with an offer.

You can postpone the Over-The-Air (OTA) update, and you will receive a reminder 7 days later. You can also install the OTA update at any time by accessing the multimedia settings in your vehicle and triggering the installation manually. 

NOTE: It is recommended to install the OTA update as soon as it becomes available, as it may include new features and improvements for existing ones.

Once the OTA becomes available you'll receive a notification via your MyToyota App as well as on your in-car Multimedia screen. 

NOTE: Once requested, the actual update can only be done from the vehicle. To receive the notification in the app, you must subscribe to Standard Services. 

To protect your privacy an initial consent is required in your MyToyota App or in-car multimedia system's settings to receive OTA notifications.

When the vehicle is plugged in and waiting to charge according to the set charging time, and the charging time is updated, then the vehicle starts charging immediately instead of waiting for the updated charging time. 

You can press the button next to the charging port to stop the charging and apply the new charging time.

To activate services, please ensure: 

1) you drive your car for a few trips, each lasting 20 minutes

2) you have turned off privacy mode on the in-vehicle multimedia screen

3) your car is in an area with good mobile coverage. 

Please note that activation can sometimes take up to 24 hours.

1. Subscribe to Connect & Secure bundle in the MyToyota app
2. Create a 6-digit code on MyToyota app
3. Activate Remote Immobiliser manually in the MyToyota app or set it to auto mode to engage it automatically
4. Deactivate Remote Immobiliser manually in the MyToyota or via the multimedia screen with your 6-digit code

1. Manually from the app:

Once the status has loaded on the Remote Immobiliser page, the engine will appear as locked. Biometric authentication will then be required to unlock the engine via the app. Ensure the vehicle has network coverage. If the command is successfully received, the engine will be unlocked. If the code is forgotten, the engine can still be unlocked remotely.

2. From the in-car multimedia system:

Press the brake pedal and push the start button of your car. Enter the 6-digit code created in the mobile app on the multimedia screen. You have up to 10 attempts to enter the correct code before the screen is locked. The code is stored locally in the vehicle, so no network connection is required.

To lock the engine, please ensure the following conditions are met:

• You have an active subscription to Connect & Secure bundle
• The onboarding process is complete
• Biometric authentication is enabled
• All vehicle doors are locked
• The vehicle has network coverage 

There are three ways to recover a forgotten code:
 

1. Unlock the engine manually from the app using biometric authentification (vehicle network required)​. 
2. Create a new code from the 'Change code' section of the app (vehicle network required)​
3. Retrieve the 6-digit code from the app's 'View code' section and add it on the in-car multimedia screen when asked for (vehicle can be offline).

Some Toyotas come with a navigation system embedded in the multimedia. This means that a map is available without an internet connection. Some vehicles do not have an embedded navigation. In both cases, there is a possibility to get Cloud Navigation via a subscription in the MyToyota. With Cloud Navigation you can benefit from real-time traffic information like roadworks, accident, fuel/charging station information, parking prices.

Please note that not all vehicles are eligible to Cloud Navigation.

Go to the menu of your in-vehicle multimedia system and go to the "e-Store’s In Car" section (you need an online connection and have to be logged in). Select the Coyote app and choose install. A pop-up will appear when Coyote is installed. When you open it, select OK to start it automatically. Coyote will then always show under Apps.

For more information please see our How-to-guide. 

Please note that:

•  Coyote is not available for vehicles equipped Toyota with Smart Connect
• Coyote can only be used after you’ve driven 200km in your car
•  Users in France, Belgium & Luxembourg get Coyote for free within their Map Care period (first 3 years after driving 200km) 
• In all other countries, customers can purchase a Coyote subscription through the E-Store via the Customer Portal

In the MyToyota app, select your car from My Garage, then click on Connected Services Centre. Follow the instructions to activate the Smart Services that are available for your vehicle. Once connected, your 4-year trial for navigation online services will begin.

After the trial period ended, you can still benefit from online (cloud) navigation by subscribing to the smart car bundle.

For more information please see our How-to-guide. 

Most Toyota models currently on sale include online navigation services, such as:
 

• Real-Time Traffic
• Speed camera alert
• Google Street View (where available)
• Points of Interest
• Fuel prices 
• Parking
• Weather

(Availability of these services depends on model & grade. Please check with your retailer/Connectivity Match to confirm which ones are available for your vehicle.)

It might be that your Smart Digital Key is not in range, signal strength is not strong enough to allow remote unlock/lock or that the Bluetooth of your smartphone is switched off. 

To check it's working:
 

1. Go to your smartphone settings and verify that your Bluetooth is ON.
2. Take your smartphone out of your pocket or bag, and touch the door handle with it and see if it unlocks or locks your vehicle.

*For Toyota Aygo X, the passive lock/unlock feature is not available. You can still lock and unlock your car using the app with the Remote-Control functionality.

i) Remove invited driver* access by Smart Digital Key Owner:

   1)  Press ‘Digital Key Settings’ on the MyToyota app home screen

   2)  Get close to your vehicle

   3)  Swipe left over the name of the invited driver you would like to remove, and press the bin icon

   4)  Confirm 'Remove'

   You and the invited driver will then receive a notification regarding the Digital Key removal.

*NOTE: If the Invited Driver is driving while their access is removed, the vehicle will not stop. Invited driver access removal becames effective once the vehicle is switched off.

ii) Remove invited driver access by Smart Digital Key invited driver:

   1)  Press ‘Digital Key Settings’ on the MyToyota app home screen. 

   2)  Press ‘Remove Digital Key’ and confirm 'Remove'

   You and the Owner will receive a notification regarding the Digital Key removal.

Please consult the 'How to' material for more detailed information.

You may use your smartphone as a key to access and drive the vehicle. Certain vehicle models are equipped with the Smart Digital Key feature, (please Consult your Local authorized retailer for more information) which allows you to register the feature through the smartphone’s Bluetooth using the MyToyota app.

A smartphone set up for Smart Digital Key, with Bluetooth enabled and the MyToyota app open or running in the background, is recognized and connected to the vehicle within close distance. This allows for unlocking, starting, and locking the vehicle remotely with your smartphone or by just touching the door handle.

Note: Please have the Smart Key/Physical Key or Key Card as a backup for vehicle access.

Smart Digital Key requires an active trial/subscription to Toyota Smart Digital Key.

Register an account via the MyToyota app to begin your Digital Key setup*. Ensure you have active Standard Connectivity with Smart Digital Key Trial/subscription. 

Follow the steps in the MyToyota app to set up the Smart Digital Key to your smartphone and your vehicle. Test the unlock, start, and lock functions to confirm the setup process was successful.

You can review your vehicle’s features and capabilities from within the MyToyota app or consult your Local authorized retailer for more information.

To get started with the Digital Key setup, please have the physical key and access to the vehicle.

1)   In the MyToyota app, ensure a trial or paid subscription to Smart Digital Key is active and Standard connectivity is operative.

2)   Press ‘Set Up My Digital Key’ on the MyToyota app home screen.

3)   Enable Bluetooth and Biometrics verification in your smartphone. This step will be skipped if Bluetooth and Biometrics verification were enabled in the past.

4)   Verify your smartphone number by entering the 6 digit code received via SMS. This step will be skipped if the smartphone number was verified in the past.

5)   Please enable only one data connection, WIFI or Mobile, prior to the next step

6)   Allow your smartphone to download the Digital Key 

7)   Review the information provided in the MyToyota app on the pairing process

8)   With vehicle on, place physical key over the ‘Start’ button for two beeps

9)   Allow the Toyota app to access your Bluetooth, press ‘Pair’

10) Allow the connection to complete

11) A successful setup will display a ‘Digital Key setup complete’ message

Please consult the 'How to' material for more detailed information.

Ensure a trial or paid subscription to Smart Digital Key is active.

1)  Press ‘Digital Key Settings’ on the MyToyota app home screen. You can share up to 4 Digital Keys using the Toyota app.

2)  Press ‘Share Digital Key’

3)  Input the new user’s first name, last name, and phone number or add from the smartphone contacts

4)  Press ‘Share’ and confirm ‘Share Key’

You will receive a notification regarding the response to the Digital Key invitation. At any time, you may remove the shared Digital Key access.

Please consult the 'How to' material for more detailed information.

An invitation for a shared Digital Key will be received in the form of an SMS, with link to the MyToyota app. 

1)  Press the link within in the SMS 

2)  The MyToyota app will open and prompt to ‘Accept’ or ‘Decline’ the Digital Key invitation*

3)  Press ‘Accept’ to receive the shared Digital Key

4)  Enable Bluetooth and Biometrics verification in your smartphone. This step will be skipped if Bluetooth and Biometrics verification were enabled in the past.

5)  Verify your smartphone number by entering the 6 digit code received via SMS. This step will be skipped if the smartphone number was verified in the past.

6)  Please enable only one data connection, WIFI or Mobile, prior to the next step

7)  Allow your smartphone to download the Digital Key 

8)  A successful setup will display ‘Digital Key setup is complete’

*NOTE: New MyToyota app users must complete the registration process to create an account prior to accepting a Digital Key invitation.

Smart Digital Key provides two unlock/lock methods:

i)  Remote unlock/lock --> Available when the Smartphone is within 10m range

Press on the 'unlock' or 'lock' icons on the MyToyota app home page

ii)  Passive unlock/lock* --> Available when the Smartphone is within 3m range

Touch the door handler to unlock and lock your vehicle

*NOTE: Locking your vehicle is not possible if the phone is left inside, an acoustic signal is notifies you about it.

In case you want to intentionally leave your phone inside your car and the Smart Digital key is active, please make sure you carry your physical Key and you disconnect your smartphone's Bluetooth before locking your vehicle.

Once the digital key is connected to your smartphone, it can't be used by anyone else or tampered with. The car's system makes sure that the key is strongly tied to your phone and can't be stolen or intercepted.

BLE communication technology used for Smart Digital Key is more modern and therefore more robust against Thief attacks than the classic physical Keys:

 -  Encrypted communication for a secure connection.

 -  One-time Keys used to protect each communication exchange.

If your vehicle is equipped with Smart Digital Key, the feature will be available as a service in your MyToyota/Lexus Link+ app. 

Please note that feature availability may vary among vehicle models, grades and according to market availability. Please consult with your local Toyota/Lexus dealer for additional information.

Smart Digital Key has 3 range of proximity detection:

1)  Remote unlock/lock is available when the Smart Digital key is detected within 10m range

2)  Passive unlock/lock* is available when the Smart Digital Key is detected within 3m range  

3)  Engine start is available when the Smart Digital Key is detected within the vehicle

*NOTE: Touch the door handler is required to unlock and lock your vehicle.

The Smart Digital Key is supported on: 

1) iOS devices with version 15.0 or higher.

2) Android devices with version 12 or higher 

The Smart Digital Key is NOT supported on:

1) Devices from the brand Huawei (Huawei launched their ownHarmonyOS operating system in June 2021).

2) Devices without biometric strong authentication : 

   - Samsung Galaxy (A.10, 20 and 30)

   - LG K. (20, 30 and 40)

   - Moto E. (6 and 7)

   - Nokia (1.3 and 2.3)

No*, a smartphone set up for Smart Digital Key, with Bluetooth enabled and the MyToyota app open or running in the background, is recognized and connected to the vehicle within close distance. This allows for unlocking, starting, and locking the vehicle while your smartphone remains in your pocket or purse.

*NOTE: Due to security reasons 48h biometrics verification is required.

You can perform the biometrics verification by signing in to the MyToyota App.

If biometrics verification is not done after 48h Smart Digital Key functions will be locked, to unlock them you only need to perform the biometrics verification.

Install MyToyota app on your new smartphone and sign in with your existing account. 

You will see that on the MyToyota app home page the ‘Digital Key Settings’ button is now replaced by ‘Set Up My Digital Key’.

Press ‘Set Up My Digital Key’ and follow the same steps as you followed to setup your Smart Digital Key for first time.

NOTE: In order to transfer your Smart Digital Key to a new smartphone you cannot disable Smart Digital Key from your previous smartphone and your Smart Digital Key Trial or subscription must be active.

To get started with the Digital Key deactivation, please have the Physical key and access to the vehicle.

1)  Press ‘Digital Key Settings’ on the MyToyota app home screen. 

2)  Press ‘Deactivate Digital Key’ and confirm 'Deactivate'

3)  Review the information provided in the MyToyota app on the deactivation process

4)  A successful deactivation will display a ‘Digital Key Deactivated’ message

Please consult the 'How to' material for more detailed information.

Claiming vehicle entitelment, as Smart Digital Key invited driver, will deactivate Smart Digital Key and remove all Digital Keys (Owner and Shared) !!

In case you do it by mistake or intentionally, you have to follow the setup process to re-activate your Smart Digital Key.

Unlock and Lock functions of Smart Digital Key work when your car is equipped with an after market immobilizer.

Engine Start function of Smart Digital Key doesn't work when your car is equipped with an after market immobilizer.

In case you want to use Smart Digital Key in combination with your after market immobilizer, please make sure to carry your immobilizer transponder.

Once the Smart Digital Key is setup, you can delete it from the vehicle's multimedia system

1) On the Multimedia main dashboard, go to the setting icon, then scroll down and tap on “Info & security”.​

From here, you will be able to see in the Digital Key settings, if Digital Key is active.

2) Tap on “Remove digital Keys”, this will initiate the removal process.

3) You must confirm your intention to remove your Digital Key and place your key fob on the Start button.

4) A successful deactivation will display a ‘Digital Key Deactivated’ message.

Please consult the 'How to' material for more detailed information.

If you feel that the Digital Key is not detected well enough while outside or inside the vehicle, it is possible to customize the range of detection of the key. ​

1) Press ‘Digital Key Settings’ on the MyToyota app home screen.

2) Press on "Customise Range"

The Digital Key already has settings from the factory that should suit most drivers. What could impact the detection is how you carry your smartphone - Is it in a back pocket? In a purse? Or just carried in your hand?​

3) Choose between three different sensitivity levels depending on your personal preferences and press on "Save".​

4) A successful sensitivity update message will be displayed.

Please consult the 'How to' material for more detailed information.

Smart Digital Key is not in range or signal strength is not enough to allow remote unlock/lock. Position your smartphone on the centre console box or wireless charger.

Yes, the owner can delete a shared key via the wallet. 
 

1. Open your wallet (Google or Apple). 
2. Select the friend or family member you wish to remove and tap the trash can icon.  
3. You will need to authenticate the request to remove Digital Key access.

You can use the Toyota/Lexus Smart Digital Key+ on your Apple Watch and Pixel Watch 3. 

The Digital Key+ is compatible with Apple Watch Series 5 or later, Apple Watch SE, provided it has the latest version of WatchOS, and with Pixel Watch 3.

To start using Smart Digital Key+, you’ll need to:

1. Download the MyToyota/Lexus link+ app and create an account
2. Add your vehicle to your account
3. Activate Connected Services and enrol in Smart Digital Key+

(You’ll receive your Digital Key passcode and setup link by email and SMS.)

1. Open your Wallet (Google or Apple) 
2. Select your Digital Key
3. Tap on Details
4.  Select Disable Passive entry

Via your digital wallet: 

Select your Digital Key from the wallet and tap the More button. Tap on delete/remove key and then confirm. 

Via the app:

Go to Digital Key section and delete key

Via the vehicle:

Go through the settings on the in-car multimedia system to remove all keys.

Via subscription:

Cancelling Smart Digital Key+ subscription or removing your car from your profile will also remove it.

You can share a Digital Key between iPhone and Android devices, allowing access to your car through a digital wallet (Apple Wallet, Google Wallet, and Samsung Wallet). To share your car key, select it, tap "Invite," and follow the instructions. If you don't see the invite option, tap the 'More' You can share a Digital Key between iPhone and Android devices, allowing access to your car through a digital wallet (Apple Wallet, Google Wallet, and Samsung Wallet). To share Digital Key, select it, tap "Invite," and follow the instructions. If you don't see the invite option, tap the 'More' button and proceed with the previous steps.

You can use any messaging app to share your Digital Key, ensuring a smooth user experience regardless of your preferred app or phone operating system.button and proceed with the previous steps.

You can use any messaging app to share your Digital Key, ensuring a smooth user experience regardless of your preferred app or phone operating system.

Using NFC (Near Field Communication):

Add a Smart Digital Key+ to your Wallet, then hold your phone or smartwatch near the door handle to unlock it. It's straightforward, convenient, and maintains your privacy.

Usage UWB (Ultra Wide Band):

Add a Smart Digital Key+ to your Wallet. Then, without removing your iPhone from your bag or pocket, simply approach your vehicle or grasp the door handle to unlock it. It's quick, convenient, and private.

1. Quicker access; no physical key or app required
2. Easily share and remove access remotely - with up to 6 family members and friends
3. Unlock, drive, and lock your vehicle without taking your phone out of your pocket
4. Lost your phone? Retrieve your Digital Key by logging into your account

1. Your vehicle must support Smart Digital Key+
2. Connected Services must be active, with an active Digital Key subscription (free trial or renewed)
3. Your smartphone must be compatible and support both NFC and UWB technologies

You can deactivate the owner Digital Key using the in-car multimedia system of your vehicle. To do this, you will need to enter the vehicle with the actual key fob or NFC card.

Alternatively, your car key in Wallet can be suspended/removed remotely in the Apple Find My app or Google Find My Device app.

Just remove your Digital Key by:
 

1. Using your wallet to delete all keys
2. Using your app to delete all keys
3. Going to your car and removing all keys via the multimedia system
4. Cancelling your Smart Digital key + subscription or removing the vehicle from your profile

To complete the process, you will need to access your vehicle. 

Then, using your MyToyota/Lexus Link+ app, go to Owner key transfer. 

The Owner key will then be erased from the previous phone and you will then be prompted to follow the setup steps on the new phone to create a new Owner key.

As an owner, you can decide the type of control you want to provide to your guests (shared key). 

1. Unlock & drive : Allows the guest user to unlock, lock, and drive the car.
2. Allows the user to unlock, lock, start and drive the car with restrictions. See owner's manual for details

The Smart Digital Key+ is supported on: 
 

1) iOS devices with version 15.0 or higher:

iPhone XS or later, or iPhone  SE (2nd generation), with the latest version of iOS, or Apple Watch Series 5 or later, or Apple Watch SE, with the latest version of WatchOS.
 

2) Android devices with version 12 or higher*: 

Google Pixel

• Pixel 6 and later, including Pixel Fold, Pixel 8 Pro, and Pixel Watch 3.

Samsung

• Galaxy S21 and later.

*The Smart Digital Key is NOT supported on devices from the brand Huawei (Huawei launched their own HarmonyOS operating system in June 2021).

• Check that you're able to use the Wallet.
• Update to the latest version of Operating System
• Confirm that you have biometric authentication, or a passcode set on your device.
• Make sure that you are in a supported country or region.
• Check that your device is compatible with the Smart Digital Key+. Please refer to the compatibility list.
• Verify that your account is signed in.
• Check for service outages or connection issues.
• Confirm whether T&C's were accepted when logging into your account.
• Ensure that your device’s NFC, Bluetooth, and/or Ultra Wide Band (UWB) are enabled.

If the above steps are completed, make sure you follow the correct setup process via the app or in-car multimedia system.

Connect & Drive is a bundle of connected services enhancing convenience by keeping aware of fixed and mobile speed-cameras, accessing embedded Spotify, interacting with the Intelligent Agent for a wide range of prompts from flight status to stocks price. 

Connect & Drive includes : Music streaming (Spotify) service, Intelligent Agent, Remote controls, smart navigation (speedcameras). Learn more and subscribe via the MyToyota app. Vehicles with ToyotaConnect Multimedia are eligible to Connect & Drive

The Voice Assistant supports 21 languages including English. These are: German, EU French, Spanish, Italian, Russian, Dutch, EU Portuguese, Polish, Flemish, Swedish, Turkish, Czech, Norwegian, Danish, Finnish, Greek, Slovak, Hungarian, Arabic, and Hebrew. 

There are five unsupported languages for this feature: Slovenian, Croatian, Ukrainian, Romanian, and Bulgarian. 

Only Navi turn-by-Turn instructions are available in the following languages when chosen as the system/multi-media language during the initial onboarding: Croatian, Ukrainian, Romanian, Bulgarian, and Slovenian.

Voice Assistant is compatible with the following in-vehicle features:

• Vehicle controls: HVAC controls (temperature, fan speed)
• Audio/ Media:  Media Source selection, Volume control (On/Off), Media control (by track, genre, artist), Radio control (by frequency, station name, preset)
• Navigation: POI Search, Address entry, Traffic updates, Cross-border navigation
• Phone: Calling, Messaging 

To subscribe to a Connected Service in the MyToyota app, follow the steps below:
 

1.      Go to the Connected Services Centre and select the service you are interested in

2.      Choose your subscription plan - monthly, yearly or every 4 years

3.      Proceed to the checkout and enter your billing address and payment information. You will need a billing address and a valid payment method in your wallet

4.      Review your purchase in the Summary and activate the service if you're ready

5.      If you're eligible for a trial, you won't be charged yet, but you'll be able to see the due date of your first payment. If you've already used a trial, you'll be charged at this point and an invoice will be sent to your email.

You’ll get a pro-rata refund.
 

• Yearly case example: The trial activation began on January the 10th, the first payment is due on February 10th, and cancellation occurred by May 30th. Therefore, you used the service for more than 3 months, so we will consider it as 4 months. As a result, you will be refunded for the remaining 8 months.
• 4-year case example: The trial activation began on 10/Jan/24, the first payment is due on 10/Feb/24, and cancellation occurred by 30/May/25.  Therefore, you used the service for more than 15 months, so we will consider it as 16 months. As a result, you will be refunded for the remaining 32 months. 

Your payment will depend on the service or feature you want and whether you select a monthly, yearly or every 4 years tariff. Please check all the options when examining each subscription individually.

Price may also vary by country.

The payment information is securely stored by our PCI Compliant partner, Pay-D GmbH.

JP Morgan is the PCI compliant Payment Gateway and also receives payment information to process transactions. JP Morgan is a regulated financial institution.

The 14-day withdrawal right applies and counts from the day you activate your subscription. If you are eligible for a trial, there is nothing to worry about since you have one month to cancel without any costs.

After the trial period ends and the first payment is processed, the 14-day right of withdrawal is no longer applicable, and no refund is possible.

If you are not eligible for the trial and make the first payment, you have 14 days to cancel to receive a full refund. Your 14-day withdrawal right is only applicable once.

Before selling your vehicle, please make sure you cancel your active Connected Services subscription. You will receive a refund for the remaining unused period of your subscription.

Additionally, remove the vehicle from your MyToyota account to ensure the new owner can register the vehicle and activate their own services.

If you are unable to complete these steps, your Toyota retailer can assist you in cancelling the subscription and updating the vehicle ownership

Our databases are encrypted and secure, and all our systems have access control mechanisms to ensure the protection of your data. Additionally, data transmission between our systems is encrypted to provide an extra layer of security. 

 We process payment-related data according to the Payment Card Industry Data Security Standard, which is a set of guidelines designed to protect cardholder information. 

 For personal data, we adhere to the security principles outlined by the EU General Data Protection Regulation (GDPR) to safeguard your personal information and maintain your privacy.

If you are eligible for the trial, the first payment will occur exactly one month after the activation date. 

For monthly enrolment, you will be charged on the same day each month. For example, if your activation date is January 10th, your first payment will occur on February 10th, the next one on March 10th and so on.

For yearly enrolment, you will be charged on the same date every year. For example, if your activation date is January 10th, 2024, your first payment will occur on February 10th, 2024, and the next one on February 10th, 2025.

For the four-year enrolment, you will be charged on the same date every four years. For example, if your activation date is January 10th, 2024, your first payment will occur on February 10th, 2024, and the next one on February 10th, 2028.

If you opt-in, we can send you notifications before each payment for yearly and four-year enrolment.

Please note the following regarding our enrolment and refund policies: 

• For monthly enrolment, there are no refunds in case of cancellation. However, your subscription will not be automatically renewed at the end of the term.
• For yearly or 4-year enrolment, you are eligible for a pro-rata refund calculated in months.
• Regardless of enrolment type, you will receive a full refund if you cancel within 14 days of signing up (and you do not have a trial).
• You are only eligible for a 14-day refund once. For further details, please refer to our Terms of Use. 

Yes. You will receive a full refund.  

The 14-day withdrawal period starts from the day your subscription is activated. 

Please notice that if you are eligible for the 1-month trial, the 14-day starts from the trial activation. Therefore, when the first payment is collected, you can no longer claim 14-day withdrawal right.

Please note, that you can only receive the 14-day refund once. 

For some subscriptions, yes.

Several features and services offered by Toyota require you to have a valid payment method added to your wallet and you enrol in a plan that best suits your needs. Additionally, certain subscriptions are complimentary for a limited time period  when you purchase your vehicle but will require payment after the free period ends.

Selecting your dealer allows us to recognise the dealer who supported your purchase, while ensuring accurate records and better service coordination. This step is optional. You can still complete your purchase without selecting a dealer.

You may subscribe to continue using the features once your trial period expires. Currently, it is not possible to purchase a subscription before the trial end date.

The EU Data Act (Regulation (EU) 2023/2854) is a regulation that ensures fair access to and use of data generated by connected products and related services. In the automotive context, this includes:

• Connected vehicles (cars, vans, trucks with telematics capabilities)

• Smart home chargers (EV charging stations)

• Related services like mobile apps for remote vehicle control or charging management

Vehicle Data: Data generated by the operation and performance of the vehicle, listed in the categories below.

Location data: 

• Geolocation information (e.g., geolocation of your vehicle (longitude and latitude), planned destination, journeys, direction of travel), at precise times;
• Journey information (e.g., recent destinations, favourite destinations).

Telematic data:

• Driving behaviour (e.g., driving logs, driving speed, acceleration, and brake speed);
• Technical vehicle data (e.g., mileage, fuel consumption, warnings) and diagnostic data (e.g., system failures and warning lights);

Home Charger Data: Data generated using home chargers, listed in the categories below.

• Charging Session Data: Information about each charging session, including start and end times, duration, and energy consumed.
• Energy Consumption Data: Detailed records of the amount of electricity used during charging, often broken down by time intervals.
• Charging Efficiency: Data on the efficiency of the charging process, including any losses that occur during charging.
• Device Status: Real-time status updates of the home charger, such as operational status, error codes, and maintenance alerts.

Related Service Data: Data representing your interactions with our services, including navigation history, vehicle and/or home charger control.

Metadata: Data necessary to interpret the above categories, such as descriptions, timestamps. location and units of measurement.

The EU Data Act, grants significant rights to the users of connected products. These rights are designed to give you greater control, transparency, and flexibility over how your data is accessed and used.

More specifically:

1. Right to View and Receive Data

You have the right to access and receive the data generated by your connected product and its associated digital services. This includes:

• Real-time and historical data such as location, fuel consumption, tyre pressure, engine diagnostics, and driving behaviour.

• Both personal and non-personal data, depending on the context of use (e.g., individual driver vs. fleet operator).

• Data must be provided in a structured, commonly used, and machine-readable format, free of charge.

• This right ensures that you can understand what data is being collected and how it is used, and retrieve it for your own purposes — such as analysis, resale, or switching service providers.

2. Right to Share Data with Third Parties

You also have the right to instruct the vehicle manufacturer (or other data holders) to share your data with a third party of your choice. This could be:

• Independent repair shops or service providers for diagnostics and maintenance.

• Insurance companies for usage-based insurance policies.

• Fleet management platforms for logistics optimization.

• Digital service providers offering apps or tools that enhance your driving experience.

Manufacturers are legally obligated to make this data available to the third party you designate, under fair, reasonable, and non-discriminatory terms. This promotes competition and innovation, and prevents lock-in to a single service provider.

3. Transparency and Access by Design

Manufacturers must ensure that:

• You are clearly informed about what data is collected, how it is used, and your rights.

• Vehicles, home chargers and services are designed with “access by design”, meaning data must be easily and securely accessible to you and your chosen third parties.

Examples

Example 1: Independent Maintenance: You want to use a local garage instead of Toyota’s service center. You can request that your vehicle’s diagnostic and maintenance data be shared directly with the garage, enabling them to perform repairs without needing proprietary tools or data.

Example 2: Insurance: You opt for a usage-based insurance policy. You can authorize your insurer to receive driving behavior data (e.g., speed, braking patterns) directly from your vehicle to calculate a personalized premium.

Example 3: Fleet Management: As a fleet operator, you can access real-time data from all vehicles in your fleet and share it with a third-party logistics platform to optimize routes, monitor fuel efficiency, and schedule maintenance. 

Example 4: Energy Consumption optimization. A third-party energy management company can combine data from a connected home charger, with that of other connected enrgy consuming devices, and provide reports and suggestions  to optimize charging times, reduce electricity costs, and improve energy efficiency based on real-time grid conditions and user preferences.

1. Toyota Customer Portal (Data Sharing Platform)

Through the Toyota Customer Portal, you can:

• View and download vehicle and home charger data such as trip history, fuel consumption, maintenance records, charging records and system alerts.

• Grant access to third parties like insurers, repair shops, or fleet managers.

• Monitor your vehicle’s performance and receive proactive service notifications.

• Please note that in order to use the Data Sharing Platform, you need to have a Customer Portal account.

This platform is designed to ensure transparency, ease of access, and compliance with the EU Data Act’s “access by design” requirements.

2. Vehicle Interface and On-Board Diagnostics (OBD) Port

Your vehicle is equipped with an OBD port, which allows:

• Direct access to real-time diagnostic data (e.g., engine performance, fault codes).

• Use of third-party OBD tools and apps to retrieve and analyze data independently.

• Support for independent service providers to perform diagnostics and repairs without relying on proprietary systems.

This ensures that you — or a service provider of your choice — can access essential vehicle data without restrictions.

3. MyToyota App (Companion Mobile App)

The MyToyota app offers a mobile-friendly way to:

• Access your vehicle and home charger data anytime, anywhere.

• Receive real-time alerts, track your driving behavior, and monitor vehicle health.

The app complements the customer portal and OBD interface, giving you full control over your data in a convenient and user-friendly format.

Through the Data Sharing Platform in the Toyota Customer Portal, you can grant access to third parties like insurers, repair shops, or fleet managers.

This platform is designed to ensure transparency, ease of access, and compliance with the EU Data Act’s “access by design” requirements.

To support transparency and compliance with the EU Data Act, Toyota provides a comprehensive data catalogue that outlines the types of data generated by connected vehicles and available for access or sharing.

You can find the full list of available data — including technical, usage, and diagnostic data — through the Toyota Data Sharing Platform, accessible at:

https://eda.toyota-europe.com/

The catalogue contains:

Descriptions of each data type, including format, frequency, and source (e.g., GPS, sensors, ECUs). 

Categories of data, such as:

• Vehicle health and diagnostics

• Driving behavior and usage

• Location and trip data

• Environmental and sensor data

• Home charger data

This catalogue helps users and third-party service providers understand what data is available,— ensuring fair, informed, and secure data use.

You can access vehicle or home charger data (on behalf of the product user):

Indicative examples:

• Perform remote diagnostics before a service appointment
• Offer predictive maintenance (e.g., alerting when vehicle components are worn)
• Provide charging support (e.g., program home chargers to initiate charging when tariffs are low)

Yes, provided that the product user has raised a request. Examples:

• An insurer accesses driving behavior data to offer a pay-how-you-drive policy
• A fleet manager retrieves charging logs from home chargeres to optimize energy use
• A mobility app uses vehicle location and lock status to enable car sharing

Via:

• APIs (e.g., RESTful APIs for real-time vehicle telemetry)
• The Data sharing platform. You can access the platform via https://eda.toyota-europe.com/
• Standard formats (e.g., JSON, CSV)

Toyota Motor Europe (TME) ensures that data protected through robust technical and organizational safeguards, in compliance with legal and regulatory requirements.

• Security Governance: Company-wide policies and dedicated teams manage and oversee information security and privacy.

• Vulnerability & Patch Management: Regular updates and third-party assessments to identify and fix security weaknesses.

• System & Network Security: Use of encryption, antivirus, access controls, and monitoring to protect IT infrastructure.

• Cloud & Vehicle Security: Specialized controls for cloud environments and vehicle systems, aligned with international standards (e.g., ISO 21434, UNR155).

• Incident Response: Structured processes to detect, report, and respond to security and privacy incidents.

• Data Privacy Compliance: Adherence to GDPR, including data subject rights and vendor compliance checks.

• Training & Awareness: Ongoing education for employees on data protection responsibilities.

• Confidentiality & Access Control: Strict rules for handling sensitive information and limiting access based on roles.

• Risk Management: Regular assessments and mitigation planning for data protection risks.